Warranty

Warranty Policy

At our store, we are committed to supplying high-quality products and providing excellent customer service. This warranty policy explains the manufacturer's warranties available on our products and should be read alongside your statutory rights under UK consumer law.

Warranty Periods

Warranty periods vary depending on the product purchased.

  • Accessories: Covered by a warranty of 1–2 years.
  • Paddleboards and Kayaks: Covered by the manufacturer's warranty, which ranges from 2–5 years.

The exact warranty period for each product is displayed on the relevant product page.

Manufacturer's Warranty

Our warranties cover manufacturing defects in materials and workmanship that arise during normal, intended use of the product within the applicable warranty period.

Where applicable, warranty claims will be handled by us or directly by the manufacturer, depending on the brand's warranty process.

What the Warranty Does Not Cover

The manufacturer's warranty does not cover damage or faults caused by:

  • Normal wear and tear.
  • Accidental damage.
  • Misuse, abuse, neglect, or improper maintenance.
  • Improper storage, transportation, or installation.
  • Modifications or repairs carried out by unauthorised persons.
  • Damage resulting from use outside the manufacturer's recommendations.
  • Cosmetic damage that does not affect the product's performance or safety.

How to Make a Warranty Claim

If you believe your product has developed a manufacturing fault during the warranty period, please contact our customer support team with:

  • Your order number or proof of purchase.
  • A description of the fault.
  • Photographs or videos showing the issue where possible.

We may ask you to return the product for inspection before processing your claim.

If your claim is approved, we will arrange an appropriate remedy in accordance with the manufacturer's warranty, which may include repair, replacement, or another suitable resolution.

Your Rights Under UK Consumer Law

Nothing in this warranty policy affects your statutory rights under the Consumer Rights Act 2015.

Under UK consumer law, products must be:

  • Of satisfactory quality.
  • Fit for their intended purpose.
  • As described.

If a product is faulty, your legal rights may entitle you to a repair, replacement, price reduction, or refund depending on the circumstances and how long you have owned the product.

These statutory rights apply independently of any manufacturer's warranty. A manufacturer's warranty is an additional benefit and does not replace or limit your legal rights.

Contact Us

If you have any questions about this warranty policy or need to make a warranty claim, please contact our customer support team. We will be happy to assist you and guide you through the claims process.